Customer Success Assistant

Stafford

Hybrid, Full-time

£24,570

Title: Customer Success Assistant

Salary: £24,570

Term: Permanent

Location: Stafford

Reports to: Customer Success Manager

Benefits

Company pension
Casual dress
Company events
On-site parking

Full job description

Customer Success Assistant Wanted
Salary: £24,570 + competitive package (pension, 33 days leave, additional benefits)

The Retrofit Academy CIC is the driving force behind retrofit training in the UK – and we’re looking for a Customer Success Assistant to join our expert team. This is your chance to support the next generation of retrofit professionals and play a key role in tackling the UK’s net zero challenge.

Why join us?

Salary of £24,570 + contributory pension & generous leave
Be part of a mission-driven team training 50,000 retrofitters by 2030
Ongoing professional development and career progression
Collaborative, supportive culture with opportunities to influence the industry

If you’re ready to bring your customer-facing experience and enthusiasm to support our customers through their retrofit training – we’d love to hear from you!

What you’ll do:

Deliver warm, proactive, solution-focused support across all learner and member touchpoints.
Anticipate needs, offer guidance, and ensure a smooth, personalised onboarding-to-completion experience.
Monitor progress, identify risks early, and escalate concerns to ensure positive outcomes.
Support webinars, renewals, upsells and billing processes while maintaining accurate CRM and LMS data.
Champion continuous improvement by providing feedback, removing friction and enhancing the customer journey.

What you’ll bring:

1–2 years of experience in customer service, education support, or administrative roles.
Strong written and verbal communication skills, with a friendly and helpful tone.
Comfortable working independently and managing multiple tasks.
Ability to follow standard operating procedures accurately and efficiently.
A genuine interest in learning, education, or professional development.
Tech-savvy with a willingness to learn new systems and tools.
Ability to think ahead and anticipate customer needs before they arise.

Customer Success Assistant